Shipping policy

Last Updated: August 2, 2026

Thank you for shopping with us. We are committed to ensuring your order is processed and delivered as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • Once your order has been processed, you will receive a confirmation email with your shipping details.

Production Time (For Custom Orders)

Many of our products are made to order or customized specifically for you.

  • Custom Orders: Typically require 2–4 weeks for production before shipment.

  • Production timelines may vary depending on product complexity and seasonal demand.

If there are any unexpected delays, we will notify you via email.

Shipping Time

Estimated delivery times after dispatch:

Region Estimated Delivery
Domestic 3–7 Business Days
International 7–21 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location

  • Package size and weight

  • Selected shipping method

Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we strive to meet all estimated delivery dates, delays may occur due to:

  • Weather conditions

  • Customs clearance

  • Carrier delays

  • High seasonal demand

  • Incorrect shipping information provided by the customer

We appreciate your patience and understanding in such situations.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect address is provided:

  • Contact us immediately after placing your order.

  • If the order has already been shipped, we may not be able to change the address.

  • Additional shipping charges may apply for returned or re-shipped packages.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit:

  • Contact us within 7 days of the expected delivery date.

  • Include your order number and any relevant photos if the package was damaged.

We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

International customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their country's customs authorities.

Delivery times may vary depending on customs processing.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

We are happy to assist you.